"Fantastic course - Rich is a legend!" Z Cooper, Serious Stages, Wells, April 2022


"I found the course very interesting and well-presented, and thoroughly enjoyed it. It is some years since I last attended a course, and obviously, things have moved on now, especially due to Covid.  So thank you again."  Best wishes, Mary Adams (President of Taunton Beekeepers)  April 2022


"Rich is a fantastic trainer, very engaging.  It is always a pleasure to attend this course, really well delivered.  Lots of interesting stories and relatable content." 

H Sturgess, Clarkson & Woods, March 2022


"I really enjoyed the course today.  All of it was exceptionally informative and interesting.  Keep training as you are - don't fix what isn't broken!! Thank you."

D Maddison, November 2021 


"Thank you Heather and Richard, really enjoyed the Course today, it was most interesting, fascinating and highly informative!"  P Isaac, Burnham-On-Sea Motor Club, November 2021


"Great course as always.  Covid restrictions applied and I'm leaving feeling very confident.  I have enjoyed the entire 2 day experience.  Thank you." K-J Keane, Rangers Garage, Salisbury, March 2021


"Considering the course has been delivered during a pandemic, Richard & Heather have maintained very good standards of inspection control and social distancing and made everyone feel relaxed and safe.  Very enjoyable.  J O'Connor, Wellhead Farm, March 2021


"Everything was SO interesting!"  S Jasinski, Serious Stages, February 2021


"Under the situation we are all in with Covid, I feel the way the course was carried out and presented was excellent!"  J Curtis, Childminder, November 2020


"Very well organised despite the hinderance of Covid.  Really friendly - felt very comfortable and safe throughout".  E Golledge, Fosseway School, October 2020


"Practical demonstrations very good and in great detail. Really enjoyed my training today.  The trainer (Rich) was extremely helpful, friendly and approachable.  S Betts, Lion Rock Tea Rooms, Cheddar, October 2020


"I just want to say thanks for a brilliant course which was delivered in a friendly and enthusiatic way.  Will definitely recommend to everyone!!"  R Cains, Sulis Scorpions, December 2019


"An excellent 3 day First Aid at Work course, very practical and informative.  It was fun and got us all involved and Rich made us feel very comfortable"  Katharine, School Nurse, Shapwick School, November 2019


"Enjoyed the day and I found it very informative.  You can't improve on perfection!"  D Stead, Old Oaks Caravan & Touring Park, Glastonbury, February 2019


"This was my second time attending your course and both times I have found the information and knowledge Rich gives to be inspirational. The passion and enthusiasm he has for helping people is not something many people have and you should both be so proud of the difference you make."  

Holdshare Management Services, Clevedon, December 2018


"Thanks to you and Rich for hosting a great training day yesterday, I remember why I decided to travel out of Bristol - by far the best first aid course, interesting and enjoyable!"  C Newman, Bristol, August 2018 


"I thought the teacher, Rich was excellent and inspiring.  Wonderful! I feel confident to act in an emergency.  Thank you." 
Joshua Baum, Avon Wildlife Trust, March 2018
"The training was absolutely brilliant, Rich was fantastic. We all admired how real he was about how to handle different situations, and the content of the course was phenomenal."  Laura Seymour, Senior Teacher, Fosseway School, Radstock  January 2018
"I really loved the pace of the day.  The real life examples made first aid much more real - the knowledge of instructor shone today. Very, very impressed!  Going to be great for all work areas."  Debbie Kerfoot, Wellhead Lane Ltd, September 2017
"Thank you for an excellent training day! I just wanted to take this opportunity to say; Rich was brilliant. Very engaging, informative and clear. It was a pleasure attending his course." 
Kara Bailey, Folly Farm, Bishop Sutton, Bristol, September 2017


"A really great course, we all enjoyed it very much!"  Kim Lee, Enable Marketing & Promotions Ltd, July 2017


"Keep doing the same, this is the 5th first aid course I have been on and is by far the best! Lovely cake too!" Martin Selwood, Site Manager, Ken Biggs Contractors, June 2017


"The most enjoyable course I've attended,  thank you!" Angela Ironmonger, Magic Touch Treatments, Dec 16


"I really enjoyed the course, easy to take in, in lovely surroundings, don’t change a thing (unless you want your lounge back)"!  Paul Brain, Biggs Builders, Nov 2016


"A fantastic course, I learnt so much and it was fun!"  S. Bigden, Sun Chemical Ltd, Sept 2016


"Instructor was superb, really enjoyed the course!", M. Lloyd, Ken Biggs Building Contractors, July 2016


"Awesome Instructor!"  K. Monk, Isedio Ltd., June 2016


"Colin and I really enjoyed the first aid course with Rich. We have been on many first aid courses over the years and, to be honest rather endured them, so a big thank you for reinventing first aid. We would happily recommend you.  Best wishes", Sue & Colin Howse, February 2016


"Best first aid training ever .... very informative and engaging", "A very well delivered course with focus on reducing the worry and fear of delivering first aid".  Daniel Strange, Lea Mazi Thomas, Shapwick School, January 2016


"Probably the most interesting course I've ever been on".  Cathrine Sharpe, Bradbury House Ltd., November 2015


"Rich was excellent and created a relaxed and conducive environment for learning"  Matt Williams, Deputy Headmaster, Sidcot School, Winscombe, Somerset, November 2015


"Just to say a huge thank you for organising our First Aid event and also to Richard who did an excellent job in holding a very informative course.  Although we were there most of the day, at no time did it drag. Richard managed to keep us entertained with both videos, practical applications, and basic learning."  Midsomer Cycling Club, Midsomer Norton, July 2015


"Very personable, insightful and encouraging trainer",  "Could not have been more inspirational" Rachel Clarke, Cameron Burrell, Knowle West Media Centre, Bristol, May 2015


"Many thanks for a very good First Aid training day last Friday, we all of us really enjoyed it. Katie was very good and we all learned a lot and refreshed the info we had from years ago and very rusty!"  Sally Fontaine, March 2015


"I'd like to say how much I enjoyed the course, easy to take in, in lovely surroundings, don’t change a thing (unless you want your lounge back)!  P. Brain, Contracts Manager, Ken Biggs Building Contractors, February 2015


"I have just renewed my first aid at work qualification at Reflex First Aid renewal. It is without a doubt the most enjoyable and effective First Aid course I have ever been on. With a positive and practical learning approach, the group is encouraged to support, role play and practice skills. Unlike many such experiences where the emphasis focuses on "passing the test", the teaching style covers the expected curriculum and sets challenges and queries to extend and enhance shared learning. Richard and Heather are the most genial of hosts and trainers, welcoming learners into the heart of their home, set high above the Somerset levels at Mudgely. Every ounce of Rich's being exudes confidence and experience across a broad range of work places, activities and even countries. Training is tailored according to the needs of the students and their workplaces. I would recommend Reflex most highly to anyone. Thanks very much to you both xxJulie Turner, Hayesdown First School, Frome,  January 2015


"The 2 days were really enjoyable and useful for me thanks and it is genuinely the only first aid course that I have ever done in my life where I have wanted to stay on and do more so big congratulations to you both on that score in terms of the welcome, venue, delivery style, content, cake etc" Rob Webber, Holiday Club & Outdoor Activity Centre Manager, Clifton College Sports Centre, Clifton, Bristol,  January 2015


"Really informative and fun - learnt so much more than other courses I've attended."

Jodie Ashman, Facade Hoists, November 2014


"SUPERB two day Requalification course - great tutor!"

Carole Carter, Secret World, October 2014


"Really enjoyable course - I learnt so much, thank you!!

Mandy McLachlan, Secret World, September 2014


"Had a very productive First Aid Refresher Course with fantastic training company Reflex First Aid Training Ltd. Rich Long the tutor is brilliant at teaching these very important life saving skills. Rich and Heather also keep it fun and homely too, with lots of refreshing drinks, homemade cake and a friendly service.  Thoroughly recommend their course".

Bev Nichols, www.bevsfitness.co.uk, August 2014


"Rich is a credit to the Industry!".  Steve Thomas, Grass Routes, May 2014


"Best First Aid course I have been on!" L. Godfrey, Westover Green Community School, Bridgwater, April 2014


"Recently, one of our cleaners was taken ill whilst working at our offices. I was called to find her in reception fighting for breath with crushing chest pains. She was conscious and wouldn't sit on the floor, so she stayed sat on the chair. I didn't want to make her more anxious. Stayed with her until the first responders came and then the ambulance took her away. Charlotte, one of the girls who did the training with you remained super calm when talking to the control centre, giving accurate information, no panic, she was really good.  We were so pleased we did the course with you!  Tracy Spurrell, Office Manager, Enable Ltd., Axbridge


"I would like to say a huge thank you to both Rich and yourself for giving us such a wonderful learning experience.  I have been on a couple of First Aid Courses over the years but I've never enjoyed one as much as this one.  Rich was a fantastic tutor, not at all like some of the ones I've had in the past, I was amazed at how much I learnt that just doesn't get talked about on other courses.  We all loved the cake too!"  A. Cox, Michael Woods Associates, January 2014


"Excellent course, well presented with exemplar videos and practical sessions!"  A. Bufton, Sidcot School, Sidcot, Winscombe, Somerset, December 2013


“Taught by experienced, hands-on first aiders, Reflex First Aid gave me the confidence to deal with emergency situations whenever and wherever they occur.  Whether for the home, the workplace, or the great outdoors – Reflex First Aid Training come highly recommended.”  Pete Etheridge, The Landmark Practice, November 2013


"This was the most useful course I have done in 15 years of first aid training!"  Rob Jinman, Red Orbital, October 2013


"Really enjoyed the course!  Feel very confident now.  Great setting, great trainer!" Susanne Lake, Noahs Ark Preschool, Midsomer Norton, September 2013


"Thanks to you both for a fantastic day yesterday.  We really appreciated the preparation and tailoring of the course to our needs as a cycling club and the additional focus on handling first aid for children".  Jeroen Weimar, Sulis Scorpions Youth Cycling Alliance, Bath, September 2013


"Fabulous as always!"  Shelley Irvine, Preshute Primary School, Marlborough, August 2013


"Really enjoyed the course.  Easy to get involved and comfortable to ask about anything".  Verity Capel, Cheddar Gorge & Caves, July 2013


"An excellent Instructor who makes learning fun.  Course delivered with clarity, demonstrating lots of first hand knowledge and experience".  Liz James, Body in Balance Therapies, June 2013


"Although some of us were very apprehensive about attending – it was an absolutely excellent day, the training was very “hands on” and easy to understand in a friendly, informal atmosphere.  We came away confident with the knowledge that if an incident occurred – we would be able to deal with it!  Look forward to doing it all again with you in three years time.  Thank you.  Sally Latimer, Webb & Co Accountants, Wells, May 2013


"I would like to thank you  for the enjoyable way the course was presented. It helped us all to thoroughly refresh our First Aid knowledge.  Your home is in a beautiful place and is so peaceful. Your warmth and kindness made us all feel it was a pleasure to meet you."  Patrick Mohan, The Bowen Group, March 2013


"The Level 2 Activity First Aid Course that Reflex First Aid Training delivers is excellent and would be adaptable for all purposes where outdoor first aid is needed."  Claire Thorne, Duke of Edinburgh's Award, Bristol, February 2013


"We all found the training very thought provoking, practical and very well delivered – making tricky topics and concepts manageable and clear.  And the cake was excellent too!" Robert Webley, Community Heritage Officer, Avalon Marshes Landscape Partnership, Avalon Marshes Centre, Westhay, Somerset, February 2013


As well as being great training, it has been alot of fun and I've met some lovely people!"  Nicki Shapiro, Cheddar First School, February 2013


"Good fun and a very informative course.  Thank you very much Rich, we all really enjoyed the day" Jane Cross, Paulton Parish Council, January 2013












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